Agent Profile and Testing Playground

Agent Profile

Access: Settings > Agent Profile.

Setting	What it does	Notes
Agent Name	The name Hansa uses when introducing itself on calls	Candidates hear this name when Hansa calls them
Agent Voice	Select from available voice options	Pick one that best represents your brand
Agent Personality	Sets the communication style (e.g. Polite and Professional)	Shapes how the agent speaks to candidates
Max Call Duration	Slider from a few seconds up to 10 minutes	Keeps calls focused and on credit budget
Timezone	Ensures calls, retries, and reminders go out at the right local time	Critical for accurate call scheduling

Testing Playground

On the right side of the Agent Profile page:

• Enter a receiver's name
• Select a job and a pipeline stage
• Click 'Start Call' — choose web call (from your browser) or receive the call on your mobile phone

Tip: Always test before activating a new pipeline stage. It takes 30 seconds and shows exactly what the candidate will hear.