Knowledgebase and Candidate Query Resolution

Knowledgebase

Access: Settings > Agent Profile > Knowledgebase. The knowledgebase is a curated set of information your AI agent uses to answer candidate questions automatically.

You can add:

• Company information and culture details
• Role-specific information (work hours, location, team structure)
• Benefits and perks
• Hiring process steps and timelines
• Frequently asked questions candidates raise

What to Put in Your Knowledgebase

Good to Include	Why it helps
Job location and work-from-home policy	Most-asked question during screening calls
Interview format and number of rounds	Reduces candidate anxiety and drop-off
Expected response timeline	Prevents follow-up messages flooding your team
Salary range (if shareable)	Filters out mismatched candidates early
Company overview and culture	Builds rapport with candidates before the first call

Candidate Query Resolution

Hansa can autonomously resolve candidate queries received via WhatsApp or on an inbound call.

Step	What happens
Candidate sends a query	Via WhatsApp message or by calling Hansa's inbound number
Hansa checks the Knowledgebase	The AI searches your configured knowledgebase for a relevant answer
Answer found	Hansa instantly responds — no human involved
Answer not found	Hansa tells the candidate their query has been noted. The question is logged for your team to review.

Tip: Logged unanswered queries appear in your Tasks module. Add the answer to the Knowledgebase to prevent the same question in future.

Frequently Asked Questions

Q: Can Hansa handle queries in multiple languages?
Multi-language support is Coming Soon. Currently Hansa handles queries in English only.

Q: How do I see which candidate questions went unanswered?
Unanswered queries appear as tasks in your Tasks module and in the Conversations tab of the candidate's profile, marked as 'Query Pending'.