Hansa is Not Calling Candidates

Hansa is Not Calling Candidates

• Verify that Exotel or Plivo is connected in Settings > Integrations
• Check that the timezone is correctly set in Job Settings
• Confirm the calling hours configuration is not restricting outreach during the time you're testing
• Check whether the 'Call on National Holidays' toggle is set as intended
• Verify the candidate's phone number is correctly formatted in their profile

A Candidate Says They Never Received a Call

• Go to Others > Call History and search for that candidate
• Verify whether the call was placed, the outcome, and the exact timestamp
• If no call appears, check the Exotel/Plivo integration and the candidate's phone number format
• If the call shows as Completed, review the recording to confirm what happened