Messages and Calendar Issues

Candidates Are Not Receiving WhatsApp Messages

• Verify the WhatsApp Business account is connected in Settings > Integrations or in Job Settings
• Confirm that WhatsApp is selected as the channel in the specific stage configuration
• Check whether the candidate's phone number is registered on WhatsApp

Calendar Invites Are Not Being Sent for Interviews

• Confirm that a calendar (Google or Microsoft) is connected in Job Settings
• Without calendar access, Hansa cannot generate or send calendar invites
• Reconnect the calendar in Job Settings and verify the status shows 'Connected'